Florida Outsourced Helpdesk

Expert external helpdesk services for Florida businesses

One of the biggest challenges small businesses face is providing their workers with effective technical support without hurting the business’s overall budget. This is challenging because skilled IT helpdesk professionals don’t come cheap. Many Florida businesses resort to assigning their most computer-literate staff with IT support roles. This is far from ideal because it’s a recipe for errors and oversight, which can lead to data loss, downtime, and elevated risk of cyberattacks.

Instead of entrusting your IT support to your workers, you should partner with Integrated Computer Services and reap the benefits of having a full-scale IT helpdesk at hand — at a fraction of the cost. We’ll make sure that you and your staff stay productive daily, with peace of mind in knowing that a capable and reliable IT helpdesk is always on standby to assist with any technical issues.

Some important features of ICS’s outsourced helpdesk service:

  • 100% US-based service — Our technical support service teams are based in New Jersey and Georgia
  • Single point of contact — Our non-tiered help desk ensures that the first tech you speak to is the tech who will be working on your problem
  • Highly-qualified responders — All team members have technical degrees, certifications and a strong will to solve the toughest of IT challenges
  • Ease in sending request tickets — With our best-in-class ticketing system and client portal access, submitting tickets is a breeze
  • Transparency and accountability — Our detailed documentation system and extensive onboarding checklist allows you to see every action done on your issue. We also record all inbound and outbound helpdesk calls to keep your mind at ease
  • Your time is valued — We provide a 1-hour-or-less critical down response guarantee on our Service Level Agreement (SLA) to ensure minimal downtime and quick turnaround
  • Support no matter what device — We use state-of-the-art helpdesk and remote control capabilities compatible with Microsoft Windows, Apple MacOS and iOS, and Android devices

IT help is just a couple of keystrokes away

Requesting technical support shouldn’t be difficult. With ICS, sending a helpdesk request and receiving a response is nothing short of a breeze. We guarantee fast response times and quick turnaround so you can get back to accomplishing your business-critical tasks.

Contact us today to learn more about our Service Level Agreements for outsourced helpdesk services. Fill out the form below:

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